Customer Service over the Phone
Video Training with Jeff Toister
Video training by customer service expert and fortune 500 consultant Jeff Toister. In this training Customer service expert Jeff Toister helps customer service specialists develop the specific skills needed to help customers over the phone. Learn how to break the ice and develop rapport with the people you serve, even when you’re pressed for time. Tune out distractions and develop listening skills that are critically important to phone service. Last, learn how to express empathy, de-escalate angry callers, and stay focused throughout the day.
- Understand the phone’s unique challenges
- Build Rapport over the Phone
- Developing the perfect phone greeting
- Filling dead air
- Managing holds and transfers
- Deliver moments of “wow”
- Expressing empathy
- De-escalating angry callers
- Friendly follow-up
Now you can get this video course and accompanying training materials at a reduced price.
How to Order:
When you purchase this training you will get an email with detailed instructions to download the training.
No hard copy is provided